After an awesome year in Oracle EMEA, working with great colleagues, clients and partners, I have begun a new adventure as expat in our @Oracle headquarters in Silicon Valley. Now on a global basis, helping worldwide Financial Services leaders accelerate their digital transformation with Oracle applications, evolving Cloud, Artificial Intelligence and Machine Learning solutions, andContinue reading “New Life in Silicon Valley!”
Tag Archives: big data
Are Banks really responsible in a digital world? Challenges @COP25
This week, we held a discussion on Responsible Banking on the 25th United Nations Climate Change Conference (COP25). It connected different experts from Bank of Spain, Santander, etc, with the coordination of @CEU. Green and Responsible Banking In terms of green banking, the EU is considering a “green supporting factor” for bank lending: for example,Continue reading “Are Banks really responsible in a digital world? Challenges @COP25”
How are banks becoming digital sales engines? “Intelligent Sales” @Finextra
In the era of “Intelligent Banking”, banks like BBVA and Citi are applying AI and autonomous solutions to grow margin and revenue using the most effective channels. Leveraging their data, they hyper-personalize communications and systematically maximize sales conversion. “Intelligent Sales” is not just about business growth, but also about being relevant to their customers andContinue reading “How are banks becoming digital sales engines? “Intelligent Sales” @Finextra”
From ‘Digital Banking’ to ‘Intelligent Banking’ transformation
In a fiercely competitive digital landscape, banks need to accelerate the applications of Artificial Intelligence (AI) and autonomous cloud technology (a.k.a. “Intelligent Banking”) to boost digital sales, optimize costs and empower agile, internal talent. Banks that are slow off the mark stand to lose a big growth engine. Four areas are key for an “IntelligentContinue reading “From ‘Digital Banking’ to ‘Intelligent Banking’ transformation”
Opportunities on #Digital Transformation @WOBI @ElConfidencial
This week, I was keynote speaker on WOBI forum on Digital Transformation, invited by ESIC. The topic: “Digitize your business: the technology revolution and the talent”. Covering the key challenges and opportunities: AI & Adaptive Intelligence, opportunities for your business Five steps of digital transformation Management with intelligence: innovation with solutions From Customer ExperienceContinue reading “Opportunities on #Digital Transformation @WOBI @ElConfidencial”
Human-Experience (HX): Humans are back… thanks to AI
After years innovating with the Digital revolution, companies already get focused on the Customer Experience. But after the Digital expansion, now Human Experience (HX) can be the new norm. It encompass the human context (emotions, needs, relationships…) with the experience companies deliver, integrating digital and physical interactions. Three facts point that humans are back, andContinue reading “Human-Experience (HX): Humans are back… thanks to AI”
3 Hyper-trends from Mobile World Congress #MWC18
In terms of business impact, we can summarize the Mobile World Congress #MWC18 with 3 core topics: 1) Hyper-personalization of Customer Experience, with Artificial Intelligence (#AI) Virtual assistants are no longer a trend, but a real business driver present everywhere. They really help to set the customer at the center. For example: Google showcases inContinue reading “3 Hyper-trends from Mobile World Congress #MWC18”
“Meaningful Relationships” with Artificial Intelligence
Customers have already changed. According to Accenture research, 45% of customers in Spain are “Nomads”, digitally advanced customers, used to new digital solutions. And almost 44% of Spaniards are “Quality seekers”, expecting a personalized service. In this complex context: What are the trends to engage with customers on the Digital Revolution? This was a question I tryContinue reading ““Meaningful Relationships” with Artificial Intelligence”
Talento Digital en Revista ESIC
La última edición de la Revista ESIC incluye un artículo sobre las claves de desarrollo del talento digital. En un entorno cambiante, el artículo identifica las grandes oportunidades de desarrollo profesional, así como las claves para definir un plan propio. A destacar: cada profesional es responsable de diseñar su propia carrera, eligiendo la mejor forma deContinue reading “Talento Digital en Revista ESIC”
5 Claves para acelerar tu carrera en la Revolución Digital
Puedes sacar mucho provecho profesionalmente a las oportunidades que abre el mundo digital, tanto si estás al inicio de tu carrera, como si tienes ya años de experiencia profesional. Las empresas demandan cada vez más profesionales con talento digital, que ayuden a desarrollar su negocio en el nuevo entorno. Las previsiones de la Unión EuropeaContinue reading “5 Claves para acelerar tu carrera en la Revolución Digital”
Are you maximizing your Return on Digital Investments?
The Digital Revolution is disrupting, not just the customer experience or the channels’ transformation, but the core of the business value. In 2011, there was just 1 tech company among the Top5 largest companies in U.S. by market cap. Exxon was bigger than Apple, and the other three companies were also incumbents: the oil companies PetroContinue reading “Are you maximizing your Return on Digital Investments?”
¿Es el #talento la “piedra filosofal” de la Revolución Digital?
Durante siglos, millones de personas buscaron una sustancia casi mágica, que podría convertir cualquier cosa en oro, e incluso rejuvenecer a las personas: la “piedra filosofal”. En los últimos meses he tenido diversas conversaciones sobre el tema del talento digital, algo cada vez más escaso y valioso. Y en la misma línea, una noticia: la adquisiciónContinue reading “¿Es el #talento la “piedra filosofal” de la Revolución Digital?”
E-commerce + Customer Experience = Los retailers aceleran su digitalización
¿Realmente es “Customer Experience” la prioridad nº1 para los líderes de las empresas, según afirma Forrester? Las empresas se esfuerzan en mejorar las interacciones que tienen sus clientes en cualquier de los canales y puntos de contacto. Y lo hacen porque están comprobando que mejores experiencias correlacionan con mayores crecimientos de negocio. La experiencia delContinue reading “E-commerce + Customer Experience = Los retailers aceleran su digitalización”
Por favor, ¡digitalizar (aún más) el negocio de los viajes!
Tras completar la semana pasada un largo viaje Madrid – Dallas – Houston- Nueva York – Madrid con varias aerolíneas estadounidenses, me quedó claro que este sector podría beneficiarse evolucionando más digitalmente. Algún lector habrá pensado, alarmado: un momento… ¿no habíamos dicho que el negocio de los viajes ha sido uno de los primeros en transformarseContinue reading “Por favor, ¡digitalizar (aún más) el negocio de los viajes!”
Villaseca on Digital & Marketing 