How can a 360-customer view help banks to engage with customers?

According to the 2020 Oracle survey “Customer Experience Trends in Financial Services,” 39% percent of banks surveyed stated that their inability to effectively put data to work results in inconsistent customer engagements. They struggle to bring together real-time front office interactions with data, insights, and offers to form a best-in-class end-to-end experience. At a recentContinue reading “How can a 360-customer view help banks to engage with customers?”

Keynote Speech on Digital Economy, European Union and UNED

This week, I shared some learnings from Silicon Valley on Digital Transformation for the new European Union’s Jean Monnet Chair at UNED. Happy to collaborate with the Spain’s Secretary of State for Telecommunications and Digital Infrastructures (SETID), Roberto Sánchez; the UNED Rector, Ricardo Mairal; and the UNED Professor, Julio Navío. As key messages for thisContinue reading “Keynote Speech on Digital Economy, European Union and UNED”

Accenture and Credit Suisse, winners of Oracle #MarkieAwards 2020

The Oracle Markie Awards recognize top companies and partners for creative, innovative, and effective marketing. In this challenging 2020, finalists demonstrated a fierce dedication to innovation and excellence in customer experience that drove robust, measurable success. Congrats @Accenture teams for the @Oracle #MarkieAwards as CX Partner of the year! And congrats to Credit Suisse, for theContinue reading “Accenture and Credit Suisse, winners of Oracle #MarkieAwards 2020”

Techstars Startup Weekend USA 2020

I am proud to help Techstars as mentor for startups, specially in tough times of COVID-19 crisis. The seed accelerator, in partnership with Google for Startups, holds this weekend a 54-hour event designed to support entrepreneurs. This Startup Weekend is nationwide, and brings together participants focused on developing solutions that directly tackle COVID-19-related challenges. MoreContinue reading “Techstars Startup Weekend USA 2020”

Corporate Entrepreneurship: Digital Acceleration, the Silicon Valley Way

In these days, when teleworking, virtual events and online classes are the new normal, many sources talk about the era of “fast-tracking digital transformation in companies“. So, building on the last post on the startups ecosystem in Silicon Valley, the challenge is: what can established business learn from that ecosystem? Based on my past experiencesContinue reading “Corporate Entrepreneurship: Digital Acceleration, the Silicon Valley Way”

New Life in Silicon Valley!

After an awesome year in Oracle EMEA, working with great colleagues, clients and partners, I have begun a new adventure as expat in our @Oracle headquarters in Silicon Valley. Now on a global basis, helping worldwide Financial Services leaders accelerate their digital transformation with Oracle applications, evolving Cloud, Artificial Intelligence and Machine Learning solutions, andContinue reading “New Life in Silicon Valley!”

Are Banks really responsible in a digital world? Challenges @COP25

This week, we held a discussion on Responsible Banking on the 25th United Nations Climate Change Conference (COP25). It connected different experts from Bank of Spain, Santander, etc, with the coordination of @CEU. Green and Responsible Banking In terms of green banking, the EU is considering a “green supporting factor” for bank lending: for example,Continue reading “Are Banks really responsible in a digital world? Challenges @COP25”

The Coming Talent Battle in Financial Services: Hiring Millennials and Gen Z

Millennials and Generation Z are now nearly half of U.S. population, which presents recruitment challenges for banks and insurance firms. With recruiting, onboarding, and talent management best practices changing alongside new generational demands and digital transformation, financial services leadership must adjust or face dimmer hiring prospects. Full Interview at Oracle.com on Hiring #Millennials and #GenZ for #FinancialServicesContinue reading “The Coming Talent Battle in Financial Services: Hiring Millennials and Gen Z”

Employment opportunities and #Digital transformation @Oracle.com

The US Bureau of Labor Statistics released a fresh slate of data in the jobs report, showing 164,000 jobs added and a steady 3.7% unemployment rate. Despite recession fears, these numbers continue to show optimism that the market still has potential to grow. The average worker will also need to stay abreast of their ownContinue reading “Employment opportunities and #Digital transformation @Oracle.com”

How are banks becoming digital sales engines? “Intelligent Sales” @Finextra

In the era of “Intelligent Banking”, banks like BBVA and Citi are applying AI and autonomous solutions to grow margin and revenue using the most effective channels. Leveraging their data, they hyper-personalize communications and systematically maximize sales conversion. “Intelligent Sales” is not just about business growth, but also about being relevant to their customers andContinue reading “How are banks becoming digital sales engines? “Intelligent Sales” @Finextra”

La hora tech con ESIC

Invitado a un nuevo capítulo de #LaHoraTech por @ESIC. Conversando sobre la necesidad que tienen los negocios de transformarse digitalmente y algunas oportunidades para hacerlo: Buscar el talento necesario para afrontar la transformación. Poner siempre al cliente en el centro de todo lo que hacen. Aprovechar toda la tecnología par a conseguir los objetivos deContinue reading “La hora tech con ESIC”

Claves de Transformacion Digital en El Confidencial

En colaboración con ESIC y WOBI, y en compañia de expertos internacionales como Charlene Li y Nathan Furr, El Confidencial recoge nuestra conversación sobre las claves para triunfar con la transformación digital. Sintéticamente, hablamos sobre: Cómo desarrollar negocio conectando lo físico y lo digital, aprovechando la tecnología y la Inteligencia Artificial y potenciando el talentoContinue reading “Claves de Transformacion Digital en El Confidencial”

From ‘Digital Banking’ to ‘Intelligent Banking’ transformation

In a fiercely competitive digital landscape, banks need to accelerate the applications of Artificial Intelligence (AI) and autonomous cloud technology (a.k.a. “Intelligent Banking”) to boost digital sales, optimize costs and empower agile, internal talent. Banks that are slow off the mark stand to lose a big growth engine. Four areas are key for an “IntelligentContinue reading “From ‘Digital Banking’ to ‘Intelligent Banking’ transformation”

Opportunities on #Digital Transformation @WOBI @ElConfidencial

This week, I was keynote speaker on WOBI forum on Digital Transformation, invited by ESIC. The topic: “Digitize your business: the technology revolution and the talent”.   Covering the key challenges and opportunities: AI & Adaptive Intelligence, opportunities for your business Five steps of digital transformation Management with intelligence: innovation with solutions From Customer ExperienceContinue reading “Opportunities on #Digital Transformation @WOBI @ElConfidencial”