Forbes se hace eco de la relevancia en Cepsa del diseño de experiencias digitales para clientes y empleados, según ha mostrado el evento “Industrial Experience Summit”. Forbes highlight the relevance at Cepsa of designing digital experiences for customers and employees, as shown by the “Industrial Experience Summit” event. Cepsa apostará su transformación digital al diseñoContinue reading “Forbes, digitalizacion y experiencias”
Tag Archives: customer management
Conversando en Hoy es Marketing 2021: Innovation From Silicon Valley
Hoy es Marketing, uno de los mayores eventos de Management, Marketing y Economía Digital, vuelve en formato híbrido el 18 de noviembre. Gracias a la invitación de ESIC Business & Marketing School, compartiremos junto a grandes amigos y cracks de Silicon Valley, Ethel García (Microsoft), Hugo Giralt (Propelland) e Ignacio Riesgo (Red Hat), aprendizajes sobreContinue reading “Conversando en Hoy es Marketing 2021: Innovation From Silicon Valley”
Thrilled with the new book “De Silicon Valley a tu Negocio”
After a few years living in Silicon Valley with Oracle, and helping companies and professionals through the California-Spain Chamber of Commerce, it seemed a good time to share some learnings about this ecosystem and a mindset that combines the human side with digital transformation. Thanks to the support ESIC Editorial, we share how innovation, computerContinue reading “Thrilled with the new book “De Silicon Valley a tu Negocio””
Ilusionado con el nuevo libro “De Silicon Valley a tu Negocio”
Tras algunos años viviendo en Silicon Valley con Oracle y ayudando a empresas y profesionales a través de la California-Spain Chamber of Commerce , parecía un buen momento para compartir algunos aprendizajes sobre este ecosistema y un mindset que combina el lado humano con la transformación digital. Gracias al apoyo ESIC Editorial, compartimos como seContinue reading “Ilusionado con el nuevo libro “De Silicon Valley a tu Negocio””
Silicon Valley Technology and Innovation for ESIC Business & Marketing School
The Silicon Valley innovation ecosystem inspires entrepreneurs and professionals around the world. As an example, the California-Spain Chamber of Commerce has connected Spanish entrepreneurs with the SiIlicon Valley ecosystem, in the recent Silicon Valley – Spain Venture Summit 2021. And new companies, such as Instacart, take advantage of the digital revolution to transform entire sectors,Continue reading “Silicon Valley Technology and Innovation for ESIC Business & Marketing School”
How can a 360-customer view help banks to engage with customers?
According to the 2020 Oracle survey “Customer Experience Trends in Financial Services,” 39% percent of banks surveyed stated that their inability to effectively put data to work results in inconsistent customer engagements. They struggle to bring together real-time front office interactions with data, insights, and offers to form a best-in-class end-to-end experience. At a recentContinue reading “How can a 360-customer view help banks to engage with customers?”
Keynote Speech on Digital Economy, European Union and UNED
This week, I shared some learnings from Silicon Valley on Digital Transformation for the new European Union’s Jean Monnet Chair at UNED. Happy to collaborate with the Spain’s Secretary of State for Telecommunications and Digital Infrastructures (SETID), Roberto Sánchez; the UNED Rector, Ricardo Mairal; and the UNED Professor, Julio Navío. As key messages for thisContinue reading “Keynote Speech on Digital Economy, European Union and UNED”
New Life in Silicon Valley!
After an awesome year in Oracle EMEA, working with great colleagues, clients and partners, I have begun a new adventure as expat in our @Oracle headquarters in Silicon Valley. Now on a global basis, helping worldwide Financial Services leaders accelerate their digital transformation with Oracle applications, evolving Cloud, Artificial Intelligence and Machine Learning solutions, andContinue reading “New Life in Silicon Valley!”
La hora tech con ESIC
Invitado a un nuevo capítulo de #LaHoraTech por @ESIC. Conversando sobre la necesidad que tienen los negocios de transformarse digitalmente y algunas oportunidades para hacerlo: Buscar el talento necesario para afrontar la transformación. Poner siempre al cliente en el centro de todo lo que hacen. Aprovechar toda la tecnología par a conseguir los objetivos deContinue reading “La hora tech con ESIC”
Claves de Transformacion Digital en El Confidencial
En colaboración con ESIC y WOBI, y en compañia de expertos internacionales como Charlene Li y Nathan Furr, El Confidencial recoge nuestra conversación sobre las claves para triunfar con la transformación digital. Sintéticamente, hablamos sobre: Cómo desarrollar negocio conectando lo físico y lo digital, aprovechando la tecnología y la Inteligencia Artificial y potenciando el talentoContinue reading “Claves de Transformacion Digital en El Confidencial”
From ‘Digital Banking’ to ‘Intelligent Banking’ transformation
In a fiercely competitive digital landscape, banks need to accelerate the applications of Artificial Intelligence (AI) and autonomous cloud technology (a.k.a. “Intelligent Banking”) to boost digital sales, optimize costs and empower agile, internal talent. Banks that are slow off the mark stand to lose a big growth engine. Four areas are key for an “IntelligentContinue reading “From ‘Digital Banking’ to ‘Intelligent Banking’ transformation”
Opportunities on #Digital Transformation @WOBI @ElConfidencial
This week, I was keynote speaker on WOBI forum on Digital Transformation, invited by ESIC. The topic: “Digitize your business: the technology revolution and the talent”. Covering the key challenges and opportunities: AI & Adaptive Intelligence, opportunities for your business Five steps of digital transformation Management with intelligence: innovation with solutions From Customer ExperienceContinue reading “Opportunities on #Digital Transformation @WOBI @ElConfidencial”
Human-Experience (HX): Humans are back… thanks to AI
After years innovating with the Digital revolution, companies already get focused on the Customer Experience. But after the Digital expansion, now Human Experience (HX) can be the new norm. It encompass the human context (emotions, needs, relationships…) with the experience companies deliver, integrating digital and physical interactions. Three facts point that humans are back, andContinue reading “Human-Experience (HX): Humans are back… thanks to AI”
3 Hyper-trends from Mobile World Congress #MWC18
In terms of business impact, we can summarize the Mobile World Congress #MWC18 with 3 core topics: 1) Hyper-personalization of Customer Experience, with Artificial Intelligence (#AI) Virtual assistants are no longer a trend, but a real business driver present everywhere. They really help to set the customer at the center. For example: Google showcases inContinue reading “3 Hyper-trends from Mobile World Congress #MWC18”
Villaseca on Digital & Marketing 