3 Hyper-trends from Mobile World Congress #MWC18

In terms of business impact, we can summarize the Mobile World Congress #MWC18 with 3 core topics: 1) Hyper-personalization of Customer Experience, with Artificial Intelligence (#AI) Virtual assistants are no longer a trend, but a real business driver present everywhere. They really help to set the customer at the center. For example: Google showcases inContinue reading “3 Hyper-trends from Mobile World Congress #MWC18”

In the Ranking of Influencers/ Economic Leaders 2018 (Choiseul)

Proud to be awarded in the “Influencers” magazine as one of the “Economic Leaders for Tomorrow”, Spain-2018. Influencers magazine (www.clubinfluencers.com) and the European think tank Choiseul (www.choiseul.es) publish the Top100 Leaders Ranking for 2018. It includes key business leaders and entrepreneurs, such as Lupina Iturriaga (Fintonic), Luis Baon (Egon Zehnder) or Pedro Moneo (Opinno) amongContinue reading “In the Ranking of Influencers/ Economic Leaders 2018 (Choiseul)”

“Meaningful Relationships” with Artificial Intelligence

Customers have already changed. According to Accenture research, 45% of customers in Spain are “Nomads”, digitally advanced customers, used to new digital solutions. And almost 44% of Spaniards are “Quality seekers”, expecting a personalized service. In this complex context: What are the trends to engage with customers on the Digital Revolution? This was a question I tryContinue reading ““Meaningful Relationships” with Artificial Intelligence”

Are you maximizing your Return on Digital Investments?

The Digital Revolution is disrupting, not just the customer experience or the channels’ transformation, but the core of the business value. In 2011, there was just 1 tech company among the Top5 largest companies in U.S. by market cap. Exxon was bigger than Apple, and the other three companies were also incumbents: the oil companies PetroContinue reading “Are you maximizing your Return on Digital Investments?”

Ranking of European Leaders Under-40 & Expansion

Several newspapers include details of the Ranking “European Leaders for Tomorrow”, by the think tank Instituto Choiseul.  As well as being awarded the #17, the Spanish newspaper Expansion includes my profile today under the headline “Young, prepared and leading”. Congratulations to my colleagues also included.   This ranking of leaders under-40 is an study independently carried out by the EuropeanContinue reading “Ranking of European Leaders Under-40 & Expansion”

Awarded as Top100 “Economic Leaders for Tomorrow” Spain

Thanks to the European think tank Instituto Choiseul for awarding me as Top100 “Economic Leaders for Tomorrow” Spain (#17)… And congratulations to my colleagues also included. The Choiseul 100 “Economic Leaders for Tomorrow” is an study independently carried out by the European think tank Institut Choiseul. It identifies and ranks the young  under 40 years old, who will playContinue reading “Awarded as Top100 “Economic Leaders for Tomorrow” Spain”

Digitize your Business… my new book available on Amazon

On top of my previous books on Digital Advertising and Innovation & Digital Marketing, now Amazon is also offering my new third business book on Digital. Published by ESIC Business & Marketing School, both on paper and ebook, it is a practical guide for managers and entrepreneurs to digitize their big companies or SME. In orderContinue reading “Digitize your Business… my new book available on Amazon”

New leadership and talent for the #Digital transformation?

In a search for growth after the economic crisis, many organizations are now investing in the digital transformation. And these organizations are realizing that they need new leaders, new talent and, even, a new culture for the new digital revolution.   A) A new leadership: the leaders of different companies need to evolve… though itContinue reading “New leadership and talent for the #Digital transformation?”

How can consumer goods companies accelerate their digital transformation?

The retail company Amazon and its founder, Jeff Bezos, appear in the cover of the February-2015 issue of Fast Company magazine. Although several services companies have been the reference in the digital transformation, consumer goods companies are also focusing on accelerating their digital transformation. As an example, in this same issue of Fast Company theContinue reading “How can consumer goods companies accelerate their digital transformation?”

European Marketing Evolution: 3 Key Transforming drivers

Recent news suggests European marketers are gaining relevance worldwide. The Coca-Cola Company has appointed a new Chief Marketing Officer (CMO): the Iberian Division President, Marcos de Quinto. It seems an interesting global challenge, after his success in Spain in terms both of strong brands and business transformation (with a huge internal merge).   In a globalContinue reading “European Marketing Evolution: 3 Key Transforming drivers”

“Innovation and Services Marketing in the Digital Age” New Book

Nowadays, a lot of experts are working on fostering innovation and seize business opportunities of the Digital Age. In my case, this has been translated into a new book on Innovation & Marketing.   The prestigious ESIC Business & Marketing School is launching it: a book on Digital Marketing, Design Thinking, Customer Experience, Big Data…Continue reading ““Innovation and Services Marketing in the Digital Age” New Book”

Design + Data = Business

A lot have been said about the relevance of information with big data. It seems to be a stable trend across industries, and an engine for innovation. But, how does big data trend match with the importance of design? Of course, data allows smarter decisions based on real usage patterns and needs. But it stillContinue reading “Design + Data = Business”

Is Customer Experience the silver bullet for younger customers’ engagement?

A few weeks ago, I was guest speaker at the International Customer Experience Summit, held in Barcelona. It was interesting confirming a real interest on beginning to improve the customer relationships, in industries such as Financial Services or Telecommunications. Nevertheless, there is still a lot space for improvement in many services’ interactions. This is especially relevant for youngerContinue reading “Is Customer Experience the silver bullet for younger customers’ engagement?”

Edison Innovation Awards 2014: More mobile, more data

On the 29th April, the 2014 Edison Innovation Awards Ceremony is taking place in San Francisco. This is the second year I am serving as a judge, so I can compare now the evolution in the nominations. Last year, of course, technology was the star of the show. In this 2014 edition, we can checkContinue reading “Edison Innovation Awards 2014: More mobile, more data”