Customer Experience Exchange 2013

Customer Experience Exchange in London, with IQPC, sharing some ideas on innovation and customer engagement.


Some thoughts around Customer Engagement through Innovation in the Financial Services Revolution…

Innovating on the multi-channel experience increases our customers’ engagement, but also the promotion of our brands, and therefore our overall value. We will be sharing some real cases about BBVA’s usage of customer insights to deliver a holistic and relevant new touch points and value offering.

To highlight: Looking for profitable growth cases across different services companies.

IQPC Customer Experience Exchange 2013

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