villaseca on digital business & marketing

Customer Experience Management Summit Allan lloyds

Global Summit around Customers, talking about how can innovative experiences create value in the Financial Services revolution. Customer Experience as a process requires a true customer-centric vision for all the … Continue reading

October 12, 2011 · Leave a comment

Social Media ESIC

Seminario sobre Social Media en ESIC Business & Marketing School. Más allá del auge de redes sociales como Facebook, Twitter, Tuenti o Linkedin, “Social Media” es un fenómeno en auge … Continue reading

September 28, 2011 · Leave a comment

Contribution to the Book Reinventing Financial Services

The book analyzes what consumers expect from future banks and insurers’, as a guide for the future of Financial services. The key idea is  setting the customer at the core … Continue reading

July 27, 2011 · Leave a comment
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